INTRODUCTION
At Krisent Technologies, we understand that security
systems are the backbone of safety for businesses, industries, and institutions. Our
Annual Maintenance Contract (AMC) service ensures your security infrastructure remains
fully operational, reliable, and optimized year-round. We provide comprehensive
maintenance, performance analysis, system health monitoring, and technical support for
all types of electronic security systems.
WHY CHOOSE KRISENT TECHNOLOGIES FOR AMC?
• Leading Manufacturer & Integrator of advanced
security and surveillance systems
• Expert Technical Team with in-depth knowledge of
electronics, firmware, and automation
• Preventive & Corrective Maintenance to ensure system
uptime and longevity
• Data-driven Reports & Performance Analytics for
informed maintenance decisions
• Quick Response & On-Site Support with dedicated
regional service engineers
• Comprehensive Spare & Replacement Policy ensuring
uninterrupted protection
SCOPE OF AMC SERVICES
Our AMC covers end-to-end support for all security equipment and systems supplied or
integrated by Krisent Technologies.
-
A. Intrusion Detection Systems
- • Motion, Glass Break, and Magnetic Sensors
- • Control Panels & Alarm Units
- • Wired/Wireless Sensor Calibration
- • False Alarm Analysis & Correction
- • Signal Transmission & Alarm Testing
-
B. Fire Alarm & Safety Systems
- • Smoke & Heat Detectors
- • Fire Control Panels
- • System Sensitivity Testing & Integration Check
- • Alarm Verification and Evacuation Drill Support
- • Fire System Interfacing with Building Management Systems
-
C. Surveillance Systems
- • CCTV Cameras (Analog, IP, PTZ, Thermal)
- • Network Video Recorders (NVRs) / Digital Video Recorders (DVRs)
- • Storage & Backup Management
- • Video Management Software (VMS) Optimization
- • Camera Focus, Alignment & Image Quality Enhancement
-
D. Access Control Systems
- • Biometric, RFID & Facial Recognition Devices
- • Entry/Exit Barriers, Turnstiles & Boom Barriers
- • Centralized Access Management & Data Logs
- • Integration with HR/Attendance Software
- • Card Reader & Sensor Health Check
-
E. Command & Control Systems
- • CMS (Central Monitoring System) Integration
- • Server Health Monitoring
- • Software Patch & Firmware Updates
- • Real-time System Dashboard Maintenance
TYPES OF AMC CONTRACTS
A.
Comprehensive AMC: Includes preventive & corrective maintenance, labor,
and replacement of faulty components (except consumables).
B.
Non-Comprehensive AMC: Includes preventive maintenance, system inspection,
and labor; spare parts charged separately.
C. Custom
AMC: Tailored AMC plans designed as per client’s system architecture,
operational environment, and budget.
AMC SERVICE PROCESS
| Stage | Description |
|---|---|
| 1. Site Inspection & Audit | Conduct an initial survey to analyze the installed systems, identify current status, and document any issues or improvement areas. |
| 2. Preventive Maintenance | Schedule regular visits for system health checks, cleaning, calibration, and performance verification to prevent future faults. |
| 3. Corrective Maintenance | Provide on-call repair services and fault correction to ensure quick system recovery and minimal downtime. |
| 4. Performance Reporting | Generate detailed, data-driven reports on uptime, faults, maintenance actions, and overall system performance. |
| 5. System Optimization | Perform firmware and software upgrades, implement configuration improvements, and ensure maximum system efficiency. |
PREVENTIVE MAINTENANCE CHECKLIST
• Visual inspection of all devices
• Verification of recording and playback quality
• Power supply & UPS health check
• Firmware updates & software optimization
• Testing of alarm triggers & notifications
• Verification of network connectivity &
bandwidth
• Report submission with service summary
SUPPORT STRUCTURE
• 24×7 Customer Support Helpline
• Remote Technical Assistance & CMS Monitoring
• Dedicated Service Portal for AMC Clients
• On-site Visit Scheduling System
• Quarterly Review Meetings for major installations
BENEFITS OF AMC WITH KRISENT TECHNOLOGIES
• Uninterrupted Security Operations
• Reduced Downtime & Faster Issue Resolution
• Enhanced Equipment Lifespan
• Predictable Maintenance Costs
• Expert Advisory on System Upgrades
• Performance Reports & Trend Analytics
• Nationwide Service Network
INDUSTRIES WE SERVE
• Corporate Offices & Campuses
• Industrial Plants & Warehouses
• Government Buildings & Utilities
• Educational Institutions
• Banking & Financial Institutions
• Smart Cities & Infrastructure Projects
• Hospitality & Healthcare
VALUE ADDITIONS
• Free Annual Health Audit Report
• Real-time Status Dashboard (optional for
CMS-integrated sites)
• AMC Renewal Reminders & Service Log History
• Access to Krisent’s OEM Spare Parts
• Priority Support during Peak Seasons
DOCUMENTATION & REPORTING
• Detailed Service Reports after every visit
• Preventive Maintenance Logs (digital & printed)
• Replacement History & Part Warranty Tracking
• System Uptime Charts & Fault Analysis Graphs
